Privacy policy

Who we are

Veep (“Veep”, “we”, “us”) provides the Veep messenger: the Android app, the web app at web.veep.chat, and this website at veepchat.com. This policy explains what information we handle when you use them, why, and the choices you have. If you have questions, write to support@veepchat.com.

What we collect

Account information

• Your name, username and password. We store passwords only as a one-way bcrypt hash.
• Optional profile details: profile photo and bio.
• If you use the AI companion’s adult “Partner” mode when it is available, the date of birth you enter, to check you are 18 or older.

Messages and content

• Messages, photos, videos, files, voice messages, polls, reactions and stories you send. Regular chats and groups pass through and are stored on our server so they can be delivered; see how long we keep them.
• Secret chats are end-to-end encrypted. Our server only handles ciphertext and cannot read them.

Information created as you use Veep

• Contacts you add, groups you join, and your privacy settings.
• Delivery and read status, “last seen” and online status (shown to others according to your settings), and call history.
• A push-notification token for your device, so we can notify you of new messages.
• Technical information our servers and hosting providers record to run and protect the service, such as IP address, device and browser type, and timestamps. We use it for security (for example, limiting repeated sign-in attempts) and to fix problems.

What we don’t collect

• We don’t read your phone’s address book, and we don’t use your messages for advertising.
• This website (veepchat.com) does not use cookies or analytics trackers. It loads fonts from Google Fonts, so Google receives your IP address when a page loads.

How we use information

• To provide Veep: create your account, deliver messages and calls, sync chats to a new device, and send notifications.
• To keep Veep safe: prevent abuse and spam, investigate reports, and enforce our terms.
• To run optional features you choose to use, such as translation and the AI companion (see below).
• To communicate with you about the service, for example to answer a support request.

We do not sell your personal information.

How long we keep it

• Messages and their files are kept on our server for up to 30 days, so a new phone can catch up, and are then deleted. My Notes are kept until you delete them.
• Your devices keep their own full chat history until you delete it, clear the app’s data or uninstall the app.
• Stories and their files are deleted 24 hours after posting.
• Disappearing messages are removed after the time set for that chat.
• Your account is kept until you delete it in Settings. When you delete it, we delete your profile and account data; messages you sent may remain on other people’s devices.
• We may keep limited records longer where needed for security, to resolve reports, or to meet legal obligations.

Who we share it with

We share information only as needed to run Veep:

• People you talk to see your messages, profile and, depending on your settings, your last seen, photo, stories and read receipts.
• Hosting and infrastructure providers that run our servers, database, file storage, website and call relay (for example Cloudflare and Railway).
• Push notification services: Firebase Cloud Messaging on Android, and your browser’s own push service on the web, to deliver notifications.
• AI provider: when you use the AI companion or server-side translation (part of Premium, coming soon), the text needed for that request is sent to our AI provider, Anthropic, to generate the reply or translation. On-device translation on Android runs on your phone and is not sent to us.
• Google, only if you choose to get Premium through a Google Play subscription or rewarded ads when these are offered, to verify the purchase or show the ad.
• Authorities, when we are legally required to, or to protect people from serious harm.

Security

We protect information in transit with encryption, store passwords as hashes, encrypt calls between devices, and offer end-to-end encrypted secret chats. No system is perfectly secure, and regular chats, groups and media are not end-to-end encrypted yet. Our security page explains exactly what is and isn’t protected.

Your choices and rights

• Edit your profile, and control who sees your last seen, photo and stories, and whether you send read receipts.
• Turn on disappearing messages, use secret chats, block and report people.
• Make an encrypted backup of your history, or delete messages for everyone.
• Delete your account at any time in Settings.

Depending on where you live, you may have rights to access, correct, delete or export your personal information, or to object to certain uses. To exercise them, contact support@veepchat.com. You can also complain to your local data protection authority.

Children

Veep is not meant for children under 13, or under the minimum age required in your country to use online services without parental consent. The AI companion’s Partner mode is only for adults aged 18 and over. If you believe a child has given us personal information, contact us and we will delete it.

International transfers

Our providers may process information in countries other than yours. Where required, we rely on appropriate safeguards for these transfers.

Changes to this policy

We will update this policy as Veep changes. When we make significant changes, we will let you know in the app or on this website before they take effect. The date at the top shows when it was last updated.

Contact

Questions or requests about privacy: support@veepchat.com.